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faq
frequently asked questions

What am I allowed and not allowed to do with the templates?
You may:
       - Build any website using the template in any way you like.
You may not:
       - Resell or redistribute templates (like we do).
       - Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are
         the property of content providing companies and individuals.

       - Complete more than one website using the same template (you have to purchase the template again

         to use it for another project with the same design).


What is the difference between a unique and non-unique purchase?

NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy the template you have chosen, meaning that there is the possibility that a similiar design will exist. By customising the template you reduce this considerably.

UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase             occurs the template is permanently removed from the sales directory and will never be available for purchase again. Only you and people who bought the template before you will own it.


Is it sensible to make a unique purchase of a template that has previously been purchased?
Yes, because there is only a very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com.


I ordered a template but I haven't received the download information.
In this instance please contact our Billing Department on: 1-917-477-0358.


What do I receive when I order a template?
After you complete the payment via our secure form, you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contain the following: PSD file(s), HTML file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.


Where are the best places to find photos/images for modifying my template?
We recommend that you purchase images from www.gettyimages.com.


What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design for just $20-$50. You don't have to hire a web designer or external web design studio. The second advantage is time: It usually takes 5-15 days for a good designer to produce a website design of such quality.


In what formats are your templates available?
Website templates are available in Photoshop and HTML formats. Fonts are included with the Photoshop file. In most templates the HTML is compatible with Adobe® GoLive®, Macromedia Dreamweaver® and Microsoft Frontpage®.


What is Adobe® Photoshop® ?
Adobe® Photoshop® is the world's most popular graphics editing package. You can find more info about Photoshop® and download a free trial version at the Adobe website.


Can you make a custom template for me?
If you want us to customize one of our templates please go to www.TemplateTuning.com - they are our partners for customisation work


Do you provide any scripts with your templates or could you do some custom programming?
Our templates do not include any additional scripts. All forms such as newsletter subscription or search fields are inactive. www.HotScripts.com is a good place to start.

Are your templates Microsoft FrontPage® compatible?
Most of the templates come with HTML that is compatible with Adobe® GoLive®, Macromedia Dreamweaver® and Microsoft Frontpage®. Please check the 'sources available' field in the template preview window.


Can you teach me how to build an HTML website from a PSD file?
Yes we can - consult our tutorial. Tthere are many tutorials available online on such sites as www.sitepoint.com, www.ahfb2000.com, http://w3schools.net, ... etc.


What is the clipart library?
It is a selection of elements that may be helpful during the creation of websites using our templates.

Elements included (quantity is approximate):
Arrows: 25 items
Bullets: 10 items
Buttons: 15 items
Icons: 15 items
Logos: 25 items
Windows for content (ie. News box. etc.): 3 items
Other elements: 100 items


All these elements are provided in Photoshop .psd files in external layers. This makes it easier to insert clipart library images into your designs based on The Template Reseller website templates.


What software do you recommend for creating HTML?
We think that Macromedia Dreamweaver® is the best.


I am interested in a particular template but I am not sure about what pages I get with it. Is it only the main page or a set including subpages for different sections of my site?
If you have chosen the template you like, and wish to know what parts does the template include, just click "Preview", and there in the "Sources Available" you will find all the information you need.

Can I resell your templates through my website earning commission?
Yes. Please go to our affiliate program site using the affiliate button on the top right of the page.


Can I put low resolution thumbnails of templates on my website for my clients to choose designs?

Yes, of course.

How can I modify a template to suit my particular website?
Click on our Tutorials button at the top of the page

Is it possible to use the templates for developing websites for my customers?
Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money.


Is it possible for me to pay one price and have access to all downloads for a certain amount of time?
See our list of resellers eg Boxed Art


Should I buy the same template for every page on my site?
No, you buy it only once. After purchasing you may use the template as many times as you need for one website.


Is it possible to buy the particular image from the template?
No. According to our Terms and Conditions we never sell the images separately from templates (as well as the templates separately from the images).


Can I change the pictures on the flash animated websites and use my own pictures instead?

Yes, you can.

Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges.


I would like to make payment by company cheque. Is that possible?
Sorry, no. We work only with PayPal and 2Checkout Merchant Systems. We do not accept cheques.


Is there any return policy in case I decide I don't like it after I've bought it?
No. Since we sell online products, we cannot control the future usage of our templates, that's why according to our Terms and Conditions we do not do refunds.